Anonymous
map-marker Blackwood, New Jersey

Major complaint

It was non existent. They never got back to me with any kind of resolution to my issues. They just said sorry you had a bad experience. That's not acceptable. I will not be going to ant AMC threatre again. I'll wait for any movie to come to Netflix.
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User's recommendation: Save your money stay home and rent the movie.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Los Angeles, California

No help given

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AMC Entertainment - No help given
AMC Entertainment - No help given - Image 2
I was double charged for Venmo purchase for movie tickets and got no help trying to get refunded for the duplicate charge. No phone number for human customer service. I will no longer use this theater as I feel thats unacceptable.
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User's recommendation: Go to a better theater or only buy in person tickets.

Mary C Vtz

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Verified Reviewer
| map-marker Blackwood, New Jersey

Major complaint

First that phone number said they can't help and hung up. Second my complaint is I spent 3 1/2 hours at the Amc on clements Bridge rd in deptford nj trying to enjoy Killers of the Flower moon but instead listened to the base beat from Talor Swifts movie which drowned out my movie and vibrated the theater I was in. Most horrible experience I ever had at the movies.
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Tomeka W Gbz
map-marker Decatur, Georgia

Complaint

I purchased tickets to see Strays at AMC North Dekalb. When got there and checked purchased snacks for $40 and want to our seats in a very warm theater only to find out the 10:50 a.m. movie I purchased tickets for was cancel until 1:30 p.m. there where not able to see the movie and I wasted my time and money. This is unacceptable!
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Loss:
$60

Preferred solution: Full refund

Victoria A M
map-marker Hobart, Indiana

$8.00 of My AMC rewards will expire 7/8 .We Went to AMC theater 6/29.

We went to theater 6/29. I did not realize my rewards have an expiration date . Had I known I would have used the almost $8.00 which is due to expire 7/8. I called theater . Representative stated they could not help us and suggested I reach out to your Customer Service team
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Pros:
  • Online without service charge
  • Upgrade of refreshments buying tickets online without service cha
Cons:
  • Expiration of stubs rewards without warning

Preferred solution: Extension of expiration date of rewards. Or refund in amount I will loose . I am now aware they expire. In the future I will check my rewards more closely

User's recommendation: Be aware of your rewards , they expire!!!

Victor R Ehc

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Verified Buyer
|

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Verified Reviewer

Site impossible to navigate to get ticket refund

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AMC Entertainment - Site impossible to navigate to get ticket refund
AMC Entertainment - Site impossible to navigate to get ticket refund - Image 2
Tried to cancel tickets right after purchase!!! Impossible!!! Im pissed!!! Ill never use this site again and will share my experience in social media!
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Loss:
$38
Cons:
  • Everyone associated with the management team who set up their sit

Preferred solution: Full refund

User's recommendation: Stay away!!

Janeshia D Vyg

Ordered by accident

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AMC Entertainment - Ordered by accident
Placed an online concession stand order to wrong location for $35.26 an had to reorder at the correct location I was at for $33.14 requesting refund for the $35.26 that was paid to the wrong theatre.
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Loss:
$35

Preferred solution: Full refund

User's recommendation: Request refund if items aren’t picked up!

Joyce R Iva

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Verified Buyer
|

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Verified Reviewer
| map-marker Columbus, Georgia

Purchase credit

AMC Entertainment - Purchase credit
AMC Entertainment - Purchase credit - Image 2
I purchased a ticket and popcorn. I did not get credit for the popcorn purchased. ($4.99) My total purchased was 15.57. I only received the ticket for the popcorn, although, I paid with one transaction.
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Preferred solution: Credit for $5.00 purchase.

User's recommendation: Make sure your receipt reflect total payment.

Beth K Ref

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Verified Buyer
|

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Verified Reviewer
| map-marker Wurtsboro, New York

Very unhappy with the theater

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AMC Entertainment - Very unhappy with the theater
I purchased two tickets online for a movie and when we got to our seats the two seats were turned upside down we had to sit in the back separately. The theater was so cold we had to leave in the middle of the movie
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Cesar D Pye

Not allowing me to purchase tickets

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They take money every month for my a list but yet they are charging me for every movie I see this is ridiculous and getting a hold of somebody is like pulling *** teeth.
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Preferred solution: Full refund

User's recommendation: No. Nothing was resolved

Anonymous
map-marker Tacoma, Washington

Been waiting to see the movie n didn't get to see it!

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So first off jus an fyi but it was my sisters birthday 10/8 n there was a bunch of us n my sisters girlfriend wasn't off work yet(she was jus gonna meet us there) so my sister had to make 2 trips. They waited outside for us so we cld all go in together. But they said they were closed whn we got there. We didnt know there was a wait time.
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User's recommendation: I give 1and a half stars

Josh H Hlz

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Verified Buyer

False credit card charge

AMC Entertainment - False credit card charge
Stay awaI was charge for movie theatre tickets that I did not receive. AMC customer service in atrocious and non existent.
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Loss:
$106

Preferred solution: I would like a refund, 4 complimentary tickets and an apology. We wasted a whole evening of family vacation in NYC trying to get this issue resolved. AMC customer service is non existent. Not acceptable.

User's recommendation: Stay away

Linda M Zvj

Frustrating trying to reach customer service.

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I purchased a ticket in error and was charged $23.95. I did not know what I was doing. I have been trying to reach customer service. I even tried to enter a number online that maybe was the correct number for the purchase of a ticket. Very frustrating indeed.
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Loss:
$24

Preferred solution: Full refund

User's recommendation: Being able to reach customer service

Ammarah I

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Refund

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AMC Entertainment - Refund
All Ik is I need my refund. If I do not receive my refund I will take further actions. They made us miss 1 hour of the movie so therefore I need my refund. Didnt even receive my popcorn or drinks because the snack area was closed. They said my sister needed to be with sum 21 years or older and after he came they still didnt let us in. If I dont receive my refund in 3-7 business days I would hate to be on my bad side nbs. I dont care who yall have to contact for my refund but if I do not receive in 3-7 business days things will get ugly. Jus scamming me out of 45 dollars like nawl not sliding.
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Loss:
$46
Pros:
  • No pros
Cons:
  • Took my money and got no service
  • Lack of customer service
  • Scammers

Preferred solution: Full refund

User's recommendation: Wouldn’t recommend going to Cecil b Moore movie theaters in Philadelphia for future reference.

VL D
map-marker Broomfield, Colorado

I had left a wallet and traveled home. I tried to find a phone number to call the theater directly. It was not on the website anywhere. I did drive back (1 hour one way) and employees were helpful

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No phone number on the website. I needed to be able to call to see if they found my wallet since it was an hour drive one way.
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Pros:
  • Movies
Cons:
  • No phone number on website

Preferred solution: I returned to get my wallet and they gave it to me.

Lillian B Ixj
map-marker Youngsville, Pennsylvania

Need refund

Forgot to cancel had medical emergency with child and forgot I need that money put back in account thank you yes
View full review
Loss:
$88
Pros:
  • Good movies
Cons:
  • Lack of customer service

Preferred solution: Full refund

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